At alonedt5, the privacy of every Pakistani player is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information at every stage.
Six core principles underpin every data decision made at alonedt5. These are not just policy statements — they are operational standards enforced across all systems and teams.
All personal data transmitted between your device and the alonedt5 platform is protected using industry-standard TLS 1.3 encryption. Your login credentials, CNIC details, and payment information are never transmitted in plaintext.
alonedt5 stores personal data on encrypted servers with restricted access controls. Only authorised personnel with a legitimate operational need can access player account data, and all such access is logged and audited on a regular basis.
alonedt5 does not sell, rent, or trade your personal data to any unaffiliated third party for their own marketing or commercial purposes — full stop. Your data belongs to you, and we treat it that way at every step of our operations.
alonedt5 recognises your right to access, correct, and request deletion of your personal data at any time. Submit a written request to our support team and we will respond within the timeframes specified in this Privacy Policy — no complicated procedures, no runaround.
CNIC documents and identity verification materials submitted for KYC are processed by regulated verification partners only. These documents are stored securely for the minimum period required by applicable compliance obligations and then securely destroyed.
If you have opted in to marketing communications from alonedt5, you can withdraw that consent at any time via your account settings or by emailing support. Opt-out requests are processed within 48 hours and you will not receive further promotional messages after that point.
alonedt5 (referred to throughout this Privacy Policy as "alonedt5", "we", "us", or "our") operates the online gaming platform accessible at https://alonedt5.net (the "Platform"). alonedt5 is the data controller responsible for the personal information collected from users of the Platform, including players based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and across all regions of Pakistan.
This Privacy Policy applies to all personal data collected, processed, and stored in connection with your use of the alonedt5 Platform — including account registration, identity verification, gaming activity, payments, customer support interactions, and marketing communications.
Questions about this Policy? If at any point you have questions about how alonedt5 handles your personal data, contact our support team directly at [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.
By registering an account on alonedt5 or continuing to use the Platform after this Privacy Policy has been updated, you acknowledge that you have read and understood this policy and agree to the data practices described herein. If you do not agree, you should discontinue your use of the Platform immediately.
alonedt5 collects the minimum personal data necessary to operate the Platform, comply with applicable legal and regulatory obligations, and deliver a secure gaming experience to Pakistani players. The categories of data we collect are as follows:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC document scan (front and back), selfie photograph for liveness verification |
| Contact Data | Email address, Pakistani mobile number (used for OTP and 2FA), residential address including city and province |
| Financial Data | JazzCash/EasyPaisa mobile wallet numbers, bank account details (HBL, UBL, Meezan Bank, or other institutions), transaction history, deposit and withdrawal records |
| Gaming Activity Data | Bet history, game session timestamps, win/loss records, bonus redemption history, wagering activity, responsible gaming limit settings |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session duration, login timestamps |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions, complaint records |
| Marketing Preferences | Opt-in/opt-out status for email, SMS, and in-platform promotional communications; preferred language and content preferences where collected |
Sensitive Data Notice: CNIC documents are classified as sensitive personal data. alonedt5 processes CNIC information exclusively for the purpose of age and identity verification as required by our KYC obligations. This data is never used for marketing purposes and is not shared with any party other than our regulated KYC verification partner.
alonedt5 collects personal data through the following channels and mechanisms:
alonedt5 does not purchase personal data from data brokers or any other third-party data sources. All personal data held by alonedt5 is collected directly from players or generated through their use of the Platform.
alonedt5 uses the personal data we collect for the following specific purposes. We do not use personal data for any purpose not listed here without first obtaining your separate consent:
alonedt5 processes your personal data on the following legal grounds, depending on the specific purpose of processing:
Note on Withdrawing Consent: Withdrawing your consent for marketing communications will not affect your ability to use the alonedt5 Platform or access any of its features. Your account will continue to operate normally — you simply will not receive promotional emails or SMS messages after your opt-out is processed.
alonedt5 does not sell, rent, or trade your personal data. We share your data only in the specific, limited circumstances described below, and only with parties who are contractually bound to handle it in accordance with appropriate data protection standards:
All third-party data processors engaged by alonedt5 are subject to written data processing agreements that require them to implement appropriate technical and organisational security measures and to process personal data only on alonedt5's documented instructions.
alonedt5 uses cookies and similar tracking technologies on its Platform for the purposes described below. A cookie is a small text file stored on your device by your browser when you visit a website. alonedt5 uses the following categories of cookies:
Managing Cookies: You can control cookie settings through your browser preferences at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your alonedt5 account. For all other cookie categories, disabling them will not affect your ability to use the Platform's core features.
alonedt5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML and KYC compliance obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and audit requirements |
| Gaming Activity Records | 5 years from date of activity | Game integrity, dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Complaint resolution and quality assurance |
| Marketing Preferences | Until consent is withdrawn + 1 year | Evidence of consent and opt-out compliance |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud detection |
When personal data reaches the end of its applicable retention period, alonedt5 will securely delete or anonymise it so that it can no longer be attributed to any individual player. Where anonymisation is technically preferable to deletion, the resulting anonymised data may be retained indefinitely for aggregated analytics purposes.
alonedt5 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Security Incident Notification: In the event of a personal data breach that poses a risk to your rights and freedoms, alonedt5 will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach. Notification will be sent to the email address registered on your alonedt5 account.
While alonedt5 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You also have a responsibility to keep your alonedt5 login credentials confidential and to notify us immediately at [email protected] if you suspect unauthorised access to your account.
As a player on the alonedt5 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request":
alonedt5 will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.
alonedt5 strictly prohibits the use of its Platform by anyone under the age of 21 years. The alonedt5 Platform is not directed at, and does not knowingly collect personal data from, individuals under 21. The minimum age requirement is enforced through mandatory CNIC verification before withdrawal access is granted.
If alonedt5 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take the following immediate steps:
Parent or Guardian Alert: If you believe a minor in your household has registered on alonedt5, please contact us immediately at [email protected]. We take underage access reports very seriously and will investigate and act on all such reports as a top priority.
alonedt5 primarily processes personal data of Pakistani players within secured server infrastructure. Where data processing or storage involves infrastructure located outside Pakistan — for example, in connection with cloud hosting, KYC verification services, or game content providers — alonedt5 ensures that appropriate safeguards are in place before any such transfer occurs.
These safeguards include contractual arrangements with data processors that require them to apply data protection standards equivalent to those applied by alonedt5, and to process personal data only for the specific, limited purposes authorised by alonedt5. alonedt5 does not transfer personal data to parties in jurisdictions that do not provide an adequate level of data protection without implementing additional contractual or technical safeguards to compensate for that gap.
If you have questions about the specific safeguards applied to international transfers of your personal data, you may request further information by writing to [email protected] with the subject line "International Transfer Enquiry".
The alonedt5 Platform may contain references to third-party game providers and payment processors whose services are integrated directly into the Platform. While alonedt5 carefully selects its third-party partners and requires them to maintain appropriate data protection standards, alonedt5 is not responsible for the privacy practices of those third parties in relation to data they collect and process independently under their own privacy policies.
Players are encouraged to review the privacy policies of any third-party payment providers — such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — through which they conduct financial transactions, as those providers operate under their own independent data protection frameworks.
alonedt5 does not control how third-party payment providers use the personal data you share with them directly through their own platforms or applications. The data sharing that occurs between alonedt5 and these providers is limited strictly to what is necessary to process your specific transaction.
alonedt5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, our data processing practices, or the features and services available on the Platform. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes to this Privacy Policy are material — meaning they significantly affect how alonedt5 processes your personal data or your rights in relation to that data — alonedt5 will notify registered players via the email address associated with their account at least 14 calendar days before the changes take effect. The notification will summarise the nature of the changes and provide a link to the full updated Privacy Policy.
Your continued use of the alonedt5 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the amended Privacy Policy, you should close your alonedt5 account by contacting support before the effective date of the changes.
Keeping Up to Date: We recommend bookmarking this page and reviewing it periodically. All previous versions of the alonedt5 Privacy Policy are available on request by emailing [email protected] with the subject line "Previous Privacy Policy Version Request".
All privacy-related enquiries, data subject rights requests, and concerns regarding alonedt5's data practices should be directed to our support team in writing. alonedt5 does not accept verbal privacy requests — all requests must be submitted in writing to ensure they are properly logged, tracked, and responded to within the applicable timeframes.
Privacy Contact: [email protected]
Please include "Privacy Request" or the specific right you are exercising
(e.g., "Right to Access Request" or "Right to Erasure Request") in the subject
line of your email. Include your registered account username and a clear description
of your request. alonedt5 will acknowledge receipt within 48 hours and provide a
full response within 30 calendar days.
Where you are not satisfied with alonedt5's response to your privacy request or complaint, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction. alonedt5 will cooperate fully with any regulatory investigation into its data processing practices.
A concise summary of the most important data protection commitments alonedt5 makes to every Pakistani player on our Platform.
All data in transit is protected by TLS 1.3 encryption. All personal data at rest — including CNIC documents and financial account details — is encrypted using AES-256. Your information is never stored or transmitted in plaintext.
alonedt5 does not sell, rent, or trade personal data to any unaffiliated third party for commercial purposes. Data sharing is strictly limited to KYC partners, payment processors, and regulatory authorities where legally required.
Access, rectify, erase, or port your personal data by submitting a written request to [email protected]. alonedt5 guarantees a full response within 30 calendar days of receiving your request.
CNIC documents are processed exclusively for age and identity verification. They are shared only with our regulated KYC partner, stored with AES-256 encryption, and securely destroyed once the applicable retention period expires.
Marketing communications are sent only with your explicit consent. You can withdraw consent and opt out of all promotional emails and SMS messages at any time via account settings or by emailing support. Opt-outs are processed within 48 hours.
In the event of a data breach posing risk to your rights, alonedt5 will notify affected players within 72 hours of becoming aware of the incident — sent to your registered email address with full details of what occurred and what steps are being taken.